Software Return Policy In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened packaging only. Software purchased on-line through our website or delivered electronically is considered opened at the time of purchase. Instructions: For software returns (packaged versions only), simply indicate the reason for your return on a piece of paper and wrap it securely with the unopened packaging. Send the package to the following address: AAA Software Solutions - Returns 170-16 Hillside Avenue , Jamaica, NY 11432 USA We will make a full refund less shipping and handling costs once we have received and have processed the returned item. For software replacement instructions, simply e-mail the reason for your request to firstname.lastname@example.org. If you have not received or have lost your software license key, please e-mail email@example.com and include name, company name, address, and phone number so we can identify your order.